customer service representative

Emergency Support

If you have a technical emergency after normal business hours, technical support is available via phone. Simply call our support line and leave your name, company name, phone number, and a brief description of your problem. A service technician will return your call as quickly as possible.


Non-Emergency Support

For non-emergency technical questions and help, drop us a line with the form. We’ll be in touch within one business day. You can also give us a call at 888-OTC-ROBO (888-682-7626) to speak directly to a factory-trained technician during regular business hours, Monday-Friday, 8 a.m. to 5 p.m. EST.

Electronic call logging means we’ll stay up-to-date on your situation until the problem is resolved.

Request Spare Parts

The best way to prevent downtime is to have a good supply of spare parts. We recommend stocking a robust supply of key parts for both emergency situations and the wear and tear of normal production.

For a free evaluation of your solution and recommendations on spare parts to stock, contact our customer service department.

In-House Repair Request (RMA)

If you have broken or problematic equipment, consider sending it to our repair department to evaluate. We understand the impact of having essential solutions offline, and our service teams are always eager to help diagnose and repair issues to get your systems up and running again, fast.

Rental and refurbished equipment is available for many models to ensure maximum uptime of your manual welding or fully automated production line. Our streamlined RMA process puts a quote in your hands before you even send the equipment, ensuring transparency with no surprises.

On-Site Technical Support

Request field service and support by filling out our form below. You’ll be linked directly to the responding service technician to ensure a fast, accurate response. Quotes available upon request.

You can also request total preventative and predictive maintenance services, customized to your specific needs.

Customer Service

Need help with something else? Let us know by contacting us.

“I would like to thank OTC DAIHEN for the awesome service and support they provided in getting our welding equipment back up and running, keeping Phoenix Welding Solutions customers happy and productive.”

– Debbie S., Phoenix Welding Solutions

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