Service support
Non-emergency Support
If you have a non-emergency technical question, please send a detailed e-mail that includes your name, company name, phone number, product, part(s) in questions, and any other related information. Someone from the DAIHEN Service Department will contact you during or within the next business day.
24-hour Emergency Service
In the event of an emergency after normal business hours (Monday through Friday, 8am - 5pm Eastern Standard Time) technical support is available by calling to the attendent and a service technician will call you back. Please give your name, company name, phone number, and a brief description of your problem. Our after hours support number is 1-866-460-8566.
Customer Service
For all customer service related matters, please contact our customer service department using one of the following methods:
1. Email us: customerservice@daihen-usa.com
2. Call us: +1 (937) 667-0800
Training Classes
For more information about training and dates, please visit our training class page.
Field Service Request Form
For service requests, please fill out the following form.
Repair Information
For more information about repairs and repair authorization, please visit our repair request page.
- Most problems can be resolved over the phone. If you are experiencing any problems, please first contact one of our service technicians for support.
- In some cases, an OTC DAIHEN service tech may be required to visit your facility.
- For questions on service rates, method of payment or billing questions regarding service, please contact the service coordinator at 937-667-0800.
